What 'emotional labor' actually means — and how Starbucks is testing its limits

qz.com

What 'emotional labor' actually means — and how Starbucks is testing its limits

qz.com

squirrel@lemmy.blahaj.zone to

Feminism@beehaw.orgEnglish · 11 days ago

Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks’ Green Apron Service is pushing it further than she imagined

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